1. Messages we send
Essential transactional email
These one-to-one messages are triggered by account activity and may include email verification, password resets, email-address changes, security alerts, and important service notices. They are not promotional campaigns.
Optional email
Early-access, launch, product-update, market, social, and gamification emails are sent only when requested or enabled. Frequency may vary based on the preference selected.
2. How we obtain addresses
Email addresses are provided directly by people joining the early-access list, creating an account, updating an account, requesting support, or receiving a one-time invitation initiated by a TraXion user. We do not buy, rent, scrape, or import third-party marketing lists.
3. Consent, preferences, and unsubscribing
Waitlist subscribers request launch and early-access information when submitting the public form. Optional account email can be managed in notification settings. Every optional campaign will provide an unsubscribe method. You may also unsubscribe at jointrax.com/unsubscribe or contact support@jointrax.com. Essential security and account messages may continue while an account remains active.
4. Bounce and complaint protection
TraXion records delivery feedback from its email provider. Addresses associated with a permanent bounce or complaint are suppressed from future email. We do not repeatedly retry permanently invalid addresses. We monitor delivery and reputation metrics and investigate unusual changes.
5. Referral safeguards
Referral invitations may be initiated only by a registered user, are limited in frequency, identify the inviting user and TraXion, and are not recurring marketing subscriptions. Recipients may disregard the invitation or request suppression from future invitations.
6. Sender identity
Official application email is sent using the verified jointrax.com domain. The public support and reply-to address is support@jointrax.com.
7. Report an issue
If you received an unexpected message, forward it or provide its subject and delivery time to support@jointrax.com. You may also call 888-440-3940.